Terms and conditions

I. General provisions

These General Terms and Conditions (hereinafter referred to as the "Terms and Conditions") apply to purchases in the online store www.cavamaison.com, which is operated by
Shaki s.r.o., registered office: Miletičova 60 821 08 Bratislava, Slovakia
CIN: 53967411; VAT: 2121541378, Business Register: Bratislava I., Section: Sro, Insert No .: 154438/B
Managing director: Lenka Tekeljaková, email: info@cavamaison.com, phone No.: +421 914 193 798.
Business conditions are an integral part of the concluded purchase contract between the seller and the buyer on the other hand.
All contractual relations are concluded in accordance with valid legal regulations in the Slovak Republic.
In the event that the contracting party is a consumer, the relations not regulated by the following terms and conditions are governed by law:

no. 40/1964 Coll. Civil Code as amended;
no. 250/2007 Coll. on consumer protection as amended;
no. 102/2014 Coll. on consumer protection in the sale of goods or provision of services on the basis of a contract concluded at a distance or a contract concluded outside the premises of the seller and on the amendment of certain laws as amended;
no. 22/2004 Coll. on Electronic Commerce and on Amendments to Act No. 128/2002 Coll. on state control of the internal market in matters of consumer protection and on amendments to certain laws as amended by Act no. 284/2002 Coll. as amended.
In the event that the contracting party is an entrepreneur, the relations not regulated by these business conditions are governed by Act no. 513/1991 Coll. Commercial Code as amended.

II. Definitions

A consumer contract is any contract, regardless of the legal form, concluded by the supplier with the consumer.
The seller is Shaki s.r.o., which operates an online store. Its object is the sale of goods through an online store and is located on the cavamaison.com website ('the online store').
The buyer is the customer who, on the basis of the purchase contract, enters into a contractual relationship with the seller.
An online store customer can be any natural person capable of legal acts or a legal person who has expressed an interest in purchasing goods on the online store. According to these terms and conditions, the customer in certain circumstances also means a third party whom the customer designates in the binding order as the person to whom the ordered goods are to be handed over (hereinafter referred to as the "authorized person"). The indication of the name of the authorized person in the binding order is considered to be his authority to take over the ordered goods.

III. Ordering and concluding a purchase contract

The buyer chooses the product based on the current offer published in the online store, confirms this choice by adding it to the cart, selects the method of payment, method of delivery and fills in contact details (or logs in if it is already registered). He can subscribe to the Newsletter or insert a note for the seller. Orders placed through the online store are binding. By sending the order, the buyer confirms that he has read and agrees to these terms and conditions.
The proposal for concluding the contract is the placement of the offered goods in the online store, the contract is created by sending the order to the buyer and acceptance of the order by the seller. Without undue delay after processing your order, we will send you a confirmation of receipt of the order to your e-mail address, which contains the order number, name and specification of the goods, information on the price of goods and delivery costs, method of payment, estimated delivery time, details on the place where the goods are to be delivered, details of the seller, or other information. Delivery of the confirmation e-mail about the receipt and confirmation of your order concludes the purchase contract.
If you have an account with us, your order will also be archived in the My Orders section, to which only you will have access after logging in.
If necessary, all other information regarding his order can be sent to the buyer's e-mail address.
The buyer is obliged to pay the seller the price of the goods agreed in the order confirmation, including the cost of delivery of the goods (hereinafter "purchase price") by non-cash transfer to the seller's account specified in the order confirmation.
The buyer is obliged to pay the seller the purchase price for the agreed goods within the period specified in the order confirmation, but no later than upon receipt of the goods.
Information on the individual steps leading to the conclusion of the contract follows from these terms and conditions and the buyer always has the opportunity to check or correct the order before sending the order. The contract is concluded in the Slovak language, if the circumstances on the part of the seller or the buyer do not prevent it, it is possible to conclude the contract in another language understandable for both parties.
The operator, together with the goods, delivers to the buyer all relevant documents relating to the goods: an invoice (tax document), which is also a guaranteed certificate
The buyer can cancel the order by e-mail or telephone if it has not yet been equipped. To cancel your order, contact us via the contact form or on phone number +421 914 193 798.

IV. The price

All prices of goods and services are stated as final, including the corresponding VAT in the amount specified by the valid legislation of the Slovak Republic, but does not include the price of delivery of goods.
All shares are valid until stocks are exhausted, unless otherwise stated for a specific product.
Any additional discounts that are provided in addition to the discounts listed for individual products on our website, individual discounts for the customer or discounts provided through the cooperation of our online store with third parties are not mutually combinable.
The final price is stated in the order form just before sending the order, it includes VAT, or all other taxes and fees (packaging, postage), which the consumer must pay to obtain the product or service. This price cannot be changed unilaterally by the seller.

V. Terms of delivery

Goods that are in stock are usually shipped within 5 days of received payment.
Goods that are not in stock are always marked with the term "Currently unavailable" or "Sold out".
Unless the seller and the buyer have agreed otherwise in the purchase contract, we are obliged to fulfil your order and deliver the goods to you within 30 days of receiving the order. If the ordered goods or part of the goods from the order cannot be delivered within the above-mentioned period, we will inform you of this situation as soon as possible and inform you of the expected date of delivery of the goods or suggest delivery of replacement goods. If we are unable to secure the goods within the additional period, you have the right to withdraw from the contract and in the event of payment of the purchase price or part thereof, the funds will be returned to your bank account within 14 days.
We process orders continuously every working day.

VI. Place and method of delivery

The obligation to deliver the goods is fulfilled by handing over the goods to the customer resp. to the authorized person specified in the order. We send the goods by Slovenská pošta in the form of a letter / parcel or a letter / parcel cash on delivery, by courier for a surcharge or to the dispensing points of the Mailroom. Therefore, 1-5 business days, which take delivery of the order to you by Slovak Post, or 1 working day for delivery by courier service, must be added to the delivery time.
We will inform you by e-mail that your order has been handed over to the carrier. If the goods were not delivered to you within 7 days after our e-mail, please contact your delivery post and us. After verification, we will provide you with more detailed information about your package and possible reasons for non-delivery. If you have set up a user account with us, you can also view the current status of the processing of your order at any time in the My Orders section.
The customer is obliged to take over the goods at the agreed place and time in person, or to ensure their taking over. The customer will confirm the receipt of the goods in writing in the delivery note, which is also a proof of payment for the goods in the case of cash on delivery. After paying the amount for the order, the customer will receive an accounting document (invoice) to the email address, which also serves as a guaranteed certificate. Along with the goods, the customer receives a summary of the order, which is for information only and does not serve as a tax document.
The obligation to deliver the goods is considered fulfilled even if the customer does not take over the goods at the agreed time and place, resp. refuses to accept the goods. If the customer does not take over the goods and the goods are returned to us, we have the right to withdraw from the purchase contract and demand compensation from the customer for costs associated with returning the goods (seller has the right to compensation (according to § 420 et seq. Of the Civil Code) , in the amount of the actual costs of an attempt to deliver the order unsuccessfully - postage related to the return of the goods). Re-delivery of the shipment is possible only by mutual agreement. The seller also has the right not to exercise the right to compensation for damages or to exercise this right only in part.
We are not responsible for delayed delivery of goods due to incorrect address of the recipient. The customer acquires ownership of the goods by taking it over at the place of delivery. By taking over the goods, the risk of accidental destruction and accidental deterioration also passes to the customer.
Upon receipt of the shipment, the customer is entitled to check the shipment for damage to the package of the shipment (mechanical damage caused by transport) and whether the goods are free of defects. In case of visible damage to the shipment or goods, the customer is entitled not to accept the shipment. If the shipment is broken, the buyer will not accept the goods and rather the protocol with the delivery company.

VII. Method of payment, postage and other charges

The buyer pays the purchase price to the seller:
Payment card, using a secure payment gateway.
By bank transfer to the account: IBAN SK79 1100 0000 0029 4711 3998, kept in Tatra banka, a.s.. You can see complete information about payment options here.
The buyer can use the discount coupon, when applying it will provide the buyer with the appropriate discount. The discount coupon can only be used once. The discount coupon cannot be exchanged for cash.
We add postage to the listed prices of goods according to the method and address of delivery. You can see the complete conditions of postage here.
We do not charge other fees or packaging.

VIII. Warranty

A statutory warranty period of 24 months is provided for all goods sold in the case of used goods and goods from the bazaar of at least 12 months, starting from the receipt of the goods by the buyer.
If the period of use is marked on the item sold, its packaging or the instructions attached to it, the warranty period does not end before the expiry of this period. At the request of the buyer, the seller is obliged to provide a guarantee in writing (warranty card). If the nature of the matter allows it, it is sufficient to issue a proof of purchase instead of a guaranteed certificate.
The warranty card contains the name of the seller (name and surname, business name or name of the seller, his registered office or place of business), the content of the warranty, its scope and conditions, the length of the warranty period and the data necessary to claim the warranty. If the warranty card does not contain all the requisites, this does not invalidate the warranty.
By a statement in the warranty card issued to the buyer or in advertising, the seller may provide a warranty exceeding the scope of the statutory warranty, the conditions and scope of this warranty shall be determined by the seller in the warranty certificate.
The warranty does not cover normal wear and tear.
Gifts received free of charge or prizes from competitions are not covered by the warranty.
The right to a free warranty repair also expires:
Failure to present complete goods, including accessories, failure to report obvious defects in taking over the goods, expiration of the warranty period, unprofessional and careless handling or neglect of care of the goods, mechanical damage to the goods caused by the buyer.
A defect cannot be considered a change in the goods, which occurred during the warranty period as a result of their wear, misuse or incorrect intervention, in particular:
The defect was caused during the warranty period due to its wear or misuse or insufficient or inappropriate treatment, the defect was due to natural changes in the materials from which the goods are made, the defect was due to any damage by the buyer or third party or other improper intervention.

IX. Order cancellation

If you wish to cancel your order, which has not yet been processed, please contact us as soon as possible and state your order number. If your order has already been paid, we will return the money to the account from which you paid within 14 days at the latest. In the case of payment by card (VISA, MasterCard), this period may be extended, due to the bank's procedure for returning money from card payments.
At the same time, we reserve the right to cancel your order for goods if we are unable to deliver it to you due to unavailability (stocks sold out or withdrawal from the offer) or if even with all efforts we are unable to deliver the goods within the agreed time or price, and / or securing the goods. would cause us disproportionate difficulties and disproportionate expenses in relation to the value of the ordered goods unless we agree with you on a replacement. We will immediately inform you about the cancellation of the order by phone or e-mail. In the event of payment of the purchase price or part thereof, the funds will be returned to you within 14 days to the account from which you paid, unless we agree otherwise.
The seller reserves the right to cancel the order even if the buyer repeatedly uses the discount coupon.
If, within 14 days of creating the order, the buyer does not pay the amount for the order, the seller cancels the unpaid order.

X. Complaints

The seller is responsible for the defects of the sold item when taken over by the buyer.
In the case of a defect that can be rectified, the buyer has the right to have it rectified free of charge, in good time and properly. The seller is obliged to eliminate the defect without undue delay. Instead of eliminating the defect, the buyer may request an exchange of the item, or if the defect concerns only a part of the item, a replacement of the part, if the seller does not incur disproportionate costs due to the price of the goods or the severity of the defect. Instead of eliminating the defect, the seller can always replace the defective item with a perfect one, if this does not cause serious difficulties for the buyer.
In the case of a defect which cannot be remedied, and which prevents the thing from being properly used as a thing without defects, the buyer has the right to exchange the thing or has the right to withdraw from the contract. The same rights belong to the buyer in the case of remediable defects, but if the buyer can not properly use the thing due to the recurrence of the defect after repair or due to a larger number of defects. In the case of other irreparable defects, the buyer is entitled to a reasonable discount on the price of the item.
The seller is obliged to determine the method of handling the complaint immediately, in complex cases no later than 7 working days from the date of the complaint, in justified cases, especially if a complex technical assessment of the product or service is required, no later than 30 days from the date of the complaint. After determining the method of handling the complaint, the complaint will be settled immediately, in justified cases, the complaint can be settled later; however, the settlement of the complaint may not take longer than 30 days from the date of the complaint. After the expiration of the period for handling the complaint, the consumer has the right to withdraw from the contract or has the right to exchange the product for a new product.
The seller will acknowledge receipt of the complaint immediately and issue it to the consumer. At the latest, however, it will issue it together with a document on the handling of the complaint. The period from the exercise of the right from liability for defects until the end of the complaint procedure (delivery of the repaired product, written request to take over the performance or its reasoned rejection) does not count towards the warranty period. If the item is replaced with a new one, the new warranty period begins to run from its receipt.
When making a complaint to the consumer during the first 12 months from the purchase, the seller may handle the complaint by rejection only on the basis of a written professional assessment; Irrespective of the outcome of the peer review, the consumer may not be required to reimburse the cost of the peer review or other costs related to the peer review.
When making a complaint to the consumer after 12 months from the purchase, when the seller rejected it, the seller is obliged to state in the document on the handling of the complaint to whom the consumer can send the product for professional assessment. If the product is sent for expert assessment to a designated person, the costs of the expert assessment, as well as all other related expediently incurred costs, shall be borne by the seller, regardless of the result of the expert assessment. If the consumer proves by professional assessment the responsibility of the seller for the defect, he can file a complaint again. The warranty period does not expire during the professional assessment. The seller is obliged to reimburse the consumer within 14 days from the date of re-application of the complaint all costs incurred for professional assessment, as well as all related purposefully incurred costs. A re-submitted claim cannot be rejected. The buyer will be informed about the result of the complaint immediately after the end of the complaint procedure by e-mail and at the same time it will be delivered to him via e-mail, resp. by registered mail complaint protocol (proof of complaint handling). The proof of the complaint does not have to be delivered if the consumer has the opportunity to prove the claim in another way.
In the event of a complaint, the consumer informs the seller via a complaint form of the email (to achieve the fastest possible handling of the complaint) and sends the goods packed in packaging suitable for transport together with a description of the defect and a copy of proof of purchase (or warranty card, if issued) on seller address:
Shaki s.r.o., Lenka Tekeljaková, Miletičova 60, 821 08 Bratislava, Slovakia, email: info@cavamaison.com, phone number: +421 914 193 798.
If the consumer complains about the purchased goods, he will send the completed complaint form together with photos of the claimed goods to the e-mail address info@cavamaison.com. After receiving the e-mail with the photos, the seller informs the consumer about the next steps.
The buyer is entitled to reimbursement of the necessary costs incurred in connection with the exercise of rights from liability for defects. If the consumer is not satisfied with the way in which the seller has handled his complaint or if he considers that the seller has infringed his rights, he has the opportunity to turn to the seller for redress. If the seller responds to the request for redress in a negative manner or does not respond to it within 30 days from the date of its dispatch, the consumer has the right to file a motion to initiate an alternative solution to his dispute under § 12 of Act no. 391/2015 Coll. on Alternative Resolution of Consumer Disputes and on Amendments to Certain Laws.
Alternative dispute resolution can only be used by the consumer (natural person) who does not act within the scope of his / her business activity, employment or profession when concluding and fulfilling the consumer contract. Alternative dispute resolution only concerns a dispute between a consumer and a seller, the value of which exceeds EUR 20, arising from a consumer contract concluded at a distance.
Subject of alternative dispute resolution according to §3 of Act 391/2015 Coll. may charge you a fee of up to € 5 including VAT for initiating a dispute. You can submit the proposal in the manner specified pursuant to §12 of Act 391/2015 Coll. or by clicking on this website https://www.soi.sk/sk/alternativne-riesenie-spotrebitelskych-sporov/formular-pre-podanie-navrhu-na-zacatie-ars.soi.
The consumer can use the online dispute resolution platform available at https://ec.europa.eu/info/policies/consumers_en.
The relevant subject for alternative resolution of consumer disputes with the seller Shaki s.r.o., CAVA MAISON is the Slovak Trade Inspection: SOI Inspectorate based in Bajkalská 21/A, P. O. BOX č. 5, 820 07 Bratislava; phone number:+421 2/58 27 21 72; e-mail: ba@soi.sk, or another relevant authorized legal entity registered in the list of ADR entities maintained by the Ministry of Economy of the Slovak Republic (the list is available at http://www.mhsr.sk)

XI. Withdrawal from the contract

The customer is entitled to withdraw from the contract without giving a reason in accordance with § 7 of Act no. 102/2014 Coll. on consumer protection in the sale of goods or provision of services on the basis of a contract concluded at a distance or a contract concluded outside the premises of the seller and on the amendment of certain laws as amended within 14 days of receipt of the goods. In the event that the goods were delivered separately within one order, the period for withdrawal shall run from the moment of taking over the goods which were delivered last.
If the subject of the purchase contract is the delivery of goods, the consumer has the right to withdraw from the contract before the delivery of goods. If the customer withdraws from the contract, any possible additional contract related to it is also cancelled.
In accordance with para. §517 par. 1 of the Civil Code, the customer may apply for withdrawal only in relation to part of the subject of the contract (if the subject of the contract or binding order was the delivery of several pieces of goods) and in such a case the contract is cancelled only in this part.
If the consumer wants to exercise this right, he is obliged to deliver the written withdrawal from the purchase contract in person to the contact address of the seller no later than the last day of the specified period or to submit this withdrawal by post no later than the last day of the period to the address specified in the contacts. After notifying the withdrawal from the contract, the consumer is obliged to send or deliver in person the subject of the contract from which he withdraws together with all documentation - e.g., a copy of the invoice, instructions, and other documentation for the goods, which was delivered to him together with the goods, but no later than 14 days from the date of withdrawal
We recommend buyers to send the goods by registered mail and as an insured shipment.
Withdrawal from the contract must be made by the buyer in writing in a manner that does not raise doubts that the withdrawal has occurred, or in the form of a record on another durable medium or using the form, which is published at Exchange, return and complaints .
Withdrawal from the purchase contract according to the previous point of these terms and conditions and complaint must contain the information required in the form, which is published at Exchange, return and complaints, in particular the identification of the buyer, order number and date, exact specification goods, the manner in which the seller is to return the performance already received, the account number of the buyer.
Do not send the goods to us on delivery, such goods will not be accepted.
The e-shop operator will return the paid performance for the goods within 14 days from the date of delivery of the withdrawal from the contract, but does not have to return the money before the delivered goods or the consumer does not prove the shipment, this does not apply if the seller suggested picking the goods himself. The consumer is entitled to a refund of the cost of the cheapest standard delivery method offered by the seller when exercising the right to withdraw from the contract.
In accordance with para. § 7 par. 6 of Act no. 102/2014 Coll. the customer may not withdraw from the contract, the subject of which is the sale of goods made according to the specific requirements of the consumer, goods made to measure, or goods intended specifically for one consumer.
The consumer bears any reduction in the value of the goods caused by its use beyond what is necessary to determine the functionality and properties of the goods.

XII. Privacy

More information and exact conditions on personal data, their processing and protection can be found at: Privacy policy

XIII. Newsletter and emails from us

When registering resp. When creating an order, you can choose whether you want to receive regular news information from us. You can also choose to send the newsletter individually on the website by entering your e-mail address, or by clicking on the link within the e-mail we sent you. Of course, you can unsubscribe from the newsletter at any time. We will also inform you at your e-mail address about the processing of your order, availability, and unavailability of products. We may send to all registered customers irregularly (maximum several times a year) important information related to the operation of our online store and the use of a user account. If you are bothered by emails from us, please email us at info@oreenstore.com.

XIV. Final provisions

All arrangements between the seller and the buyer are governed by the laws of the Slovak Republic. If the relationship established by the purchase contract contains an international element, the parties have agreed that the relationship is governed by the law of the Slovak Republic. This does not affect the consumer's rights under generally binding legislation.
In relation to the buyer, the seller is not bound by any codes of conduct in accordance with the provisions of Act no. 250/2007 Coll. on consumer protection as amended.
All rights to the seller's website, in particular the copyright to the content, including page layout, photos, movies, graphics, trademarks, logos and other content and elements, belong to the seller. It is forbidden to copy, modify or otherwise use the website or any part thereof without the consent of the seller.
The seller is not responsible for errors caused by third party intervention in the online store or as a result of its use contrary to its purpose. When using the online store, the buyer may not use procedures that could adversely affect its operation and must not perform any activity that could allow him or third parties to interfere or use the software or other components that make up the online store and use the online store, or its parts or software in such a way that would be contrary to its purpose or purpose.
The purchase contract, including the business conditions, is archived by the seller in electronic form and is not publicly available.The wording of the terms and conditions may be amended or supplemented by the seller. This provision is without prejudice to rights and obligations arising during the period of validity of the previous version of the terms and conditions.
Supervision over the observance of the seller's obligations towards the consumer is the Slovak Trade Inspection, specifically the workplace: SOI Inspectorate based in Bajkalská 21/A, P. O. BOX č. 5, 820 07 Bratislava; phone number:+421 2/58 27 21 72; e-mail: ba@soi.sk, http://www.soi.sk ; http://www.soi.sk/sk/Podavanie-podnetov-staznosti-navrhov-a-ziadosti.soi
These terms and conditions are valid as stated on the website www.cavamaison.com on the day of sending the order to the buyer, who unconditionally accepts them, which is also confirmed by an active click on the order confirmation. The operator reserves the right to change or supplement the business conditions. However, the wording valid at the time of the execution of the order applies to closed orders.
These terms and conditions enter into force on 1 September 2024 and cancel the previous wording of the General Terms and Conditions.

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